At Stormnet Hosting, we strive to provide a clear and fair billing process for all customers. This article outlines how we manage invoice generation, payment due dates, grace periods, and the process for suspension or termination of services due to non-payment.
Invoice Generation
Invoices are automatically generated 14 days before the payment due date. This gives customers sufficient notice and time to process payment ahead of the due date.
Invoices are sent via email to the billing contact(s) on file. You can also access all invoices through the Stormnet Hosting Client Portal.
Payment Due Date
Each invoice will display a clearly marked due date, by which payment must be received in full to avoid service disruption.
Unless stated otherwise in a contract, all services follow the same due date and grace period policy outlined below.
Grace Periods and Suspension Policy
If an invoice remains unpaid after the due date:
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2 Days Overdue: The service will be automatically suspended. During this time, access to the affected service will be restricted until payment is received.
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14 Days Overdue: If payment has still not been received, the service will be automatically terminated, and all associated data will be permanently deleted. Restoration will not be possible after termination.
Contractual Agreements
Customers with an active contract agreement in place may have alternate payment terms or due date handling. In such cases, the terms outlined in the signed contract will override the standard billing policy described above.
If you are unsure whether your service is covered by a contract, please contact our billing team for clarification.
Avoiding Service Disruption
To avoid interruptions, we recommend:
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Keeping your billing contact details up to date.
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Setting up automated payments or reminders.
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Paying invoices as soon as they are received.
Questions or Concerns?
If you have questions about your invoice, payment terms, or service status, please open a billing ticket through the Stormnet Hosting Client Portal or email billing@stormnethosting.com.